Privacy Policy

Klondyke Cherry Farm is a cherry farm in the Warm Bokkeveld near Ceres, South Africa. The full legal name and address of the business operating Klondyke Cherry Farm will be added here once confirmed.

In this policy, “Klondyke”, “we”, “us” and “our” refer to that business.

We are responsible for the personal information we collect through our website, ticket sales, enquiries, accommodation services and newsletter sign-ups.

Privacy enquiries: Klondyke Cherry Farm, info@klondyke.co.za

Depending on how you interact with us, we may collect:

• Your name, email address and telephone number.
• Your enquiry and information you choose to include in it.
• Ticket order details, selected visit date, visitor quantities and age categories, punnet purchases, payment status and order reference.
• Ticket validation, admission and punnet-collection records.
• Accommodation dates, guest numbers, booking details, payment status and information reasonably needed to arrange your stay.
• Newsletter preferences and evidence of consent, including the time, sign-up source and wording version.
• Technical information reasonably required to operate and protect the website, such as IP addresses, browser information and security logs.

Please avoid submitting identity documents, medical information or other sensitive information through general enquiry forms unless we specifically request it for a necessary purpose using an appropriate channel.

We use personal information to:

• Answer enquiries and provide requested information.
• Process payments, issue tickets and manage visits.
• Validate admission and record punnet collection.
• Arrange accommodation and communicate about bookings.
• Send important purchase, booking, safety or service updates.
• Send newsletters where you have opted in.
• Maintain appropriate business, accounting and consent records.
• Prevent fraud, investigate problems and protect our systems.
• Meet legal obligations and resolve disputes.

Depending on the purpose, processing is based on your consent, steps needed to enter into or fulfil a contract, a legal obligation, or a legitimate interest recognised by applicable law.

Fields marked as required are necessary for the relevant transaction or service. Without them, we may be unable to complete your request. Newsletter subscription is optional.

Online ticket payments are processed through Yoco. Payment-card details entered into Yoco’s checkout are handled by Yoco. Our website receives the transaction information needed to reconcile payments and manage orders; it is not intended to store complete card numbers or card security codes.

Accommodation bookings are handled through NightsBridge where indicated. Information you submit through its booking system is also subject to its privacy information and the conditions displayed during booking.

We use Brevo to manage newsletter subscriptions and send marketing emails.

Buying tickets, booking accommodation or contacting us does not automatically subscribe you to our newsletter. You must choose to subscribe.

You can unsubscribe using the link in a newsletter or by contacting us. We may retain a limited suppression record so that we can honour your unsubscribe request.

Unsubscribing from marketing does not stop essential communications about an existing order, payment, booking or safety issue.

We use Resend to deliver ticket-related emails. Relevant order information is also made available to authorised farm and marketing staff for administration and customer support.

We share relevant information only where needed with:

• Authorised staff and service providers supporting farm operations and customer service.
• Yoco for ticket payments.
• NightsBridge for accommodation bookings.
• Resend for ticket and service email delivery.
• Brevo for newsletter subscriptions and delivery.
• Website hosting, database, security and technical-support providers.
• Professional advisers and authorities where legally required.

Service providers may process information on our behalf or act as independently responsible parties for their own services.

We do not sell personal information.

Some technology providers may store or process information outside South Africa.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal basis and safeguards are in place as required by POPIA, including suitable contractual protections where applicable.

Our website may use necessary cookies or similar technologies to support security, forms and website functions.

Any analytics, advertising or other optional technologies we use will be described here, together with the choices available to you. Where consent is required, optional technologies remain disabled until you consent.

Links and embedded services, such as booking systems, maps or social-media content, may involve third-party processing. Their privacy policies apply to information they collect directly.

We retain personal information only for as long as reasonably needed for the purpose for which it was collected, or where required for legal, accounting, contractual or dispute-resolution purposes.

Newsletter information is retained while your subscription remains active, subject to appropriate review. Limited unsubscribe and consent records may be retained to respect your preferences and demonstrate compliance.

When retention is no longer justified, information is deleted, securely destroyed or de-identified as appropriate.

We take reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access.

Access is limited according to operational need. No internet service can guarantee absolute security.

Where a security compromise occurs, we will assess it and make notifications required by applicable law.

Ticket age categories and guest numbers may be provided by a parent, guardian or adult organiser.

We do not require children to sign up for newsletters or provide their own contact details to obtain a child ticket.

Where additional personal information about a child is necessary, it must be provided by a person authorised to do so and processed in accordance with applicable law.

Subject to applicable law and reasonable identity verification, you may request access to your personal information, ask for corrections or deletion, object to qualifying processing, or withdraw consent.

Withdrawal does not affect processing lawfully carried out before withdrawal. Some information may need to be retained to fulfil legal obligations or resolve outstanding matters.

Contact info@klondyke.co.za to make a request.

You may also complain to the Information Regulator South Africa: https://inforegulator.org.za/ or POPIAComplaints@inforegulator.org.za

We may update this policy when our services, systems or legal requirements change. The latest version and effective date will appear on this page.