Accommodation Terms

Klondyke Cherry Farm offers Cherry Cottage and camping.

Your confirmation identifies the accommodation, dates, guest numbers, rate, included facilities and any booking-specific conditions.

Photographs and descriptions should be read together with the current booking information. Please ask us about any facility essential to your stay before booking.

Accommodation bookings are made through NightsBridge where available or directly with the farm.

A booking is confirmed once the required payment has been received and written confirmation issued.

Booking-specific conditions must be disclosed before payment. If anything appears inconsistent with these terms, contact us before completing the booking.

Unless a different arrangement is clearly disclosed and agreed before booking:

• A 50% deposit is required within 72 hours to secure a provisional reservation.
• The balance is payable no later than two days before arrival.
• Use your booking reference, name and arrival date when making a bank payment.

An unpaid provisional reservation may lapse after the stated deadline. Contact us promptly if a payment delay arises.

The rate and total payable are those disclosed during booking.

Do not exceed the confirmed occupancy. Additional guests and day visitors require prior approval and may incur charges disclosed in advance.

Minimum stays will be shown when selecting dates. Weekend bookings generally require two nights, while long weekends may require three or four nights.

Accommodation bookings do not automatically include cherry-picking entrance or punnets unless expressly stated in the booking offer.

Unless otherwise agreed in writing:

• Check-in is from 15:00.
• Arrivals must be completed by 19:30.
• Check-out is by 10:30.

Late arrival and late departure require advance agreement. Do not assume that Sunday departure is extended.

Please arrange arrival instructions before travelling, particularly if mobile coverage may be limited.

Cherry Cottage is self-catering. The current listing and booking confirmation specify the equipment and supplies included.

Use appliances, heaters, fireplaces and braai facilities responsibly. Report missing items, damage or maintenance problems promptly so that we can assist.

Smoking is not permitted inside the cottage.

Pets require prior written approval; do not assume that a booking includes permission to bring animals.

Use the allocated camping area and electrical connection, where included. Shared facilities must be used considerately.

Open wood fires are prohibited in the campsite. Gas or charcoal cooking is allowed in suitable equipment, subject to any stricter fire restrictions issued by management or the authorities.

Never leave cooking equipment or permitted fires unattended. Dispose of ash only as directed.

Please keep noise low, particularly after 22:00.

Day visitors require prior arrangement. Parties, events and commercial activities require written permission.

Scramblers and quad bikes are not permitted.

Do not feed the farm dogs or disturb livestock, wildlife, orchards or equipment. Children must be supervised around animals, vehicles, water and outdoor hazards.

Please leave the accommodation and facilities reasonably clean and report accidental damage.

Guests may be responsible for reasonable, evidenced repair or replacement costs for damage caused by them or their party beyond ordinary wear and tear.

Any charge will be explained and supported. No undisclosed damage deposit or automatic penalty is introduced by these terms.

Send cancellation requests in writing to info@klondyke.co.za, quoting the booking reference and arrival date.

Advance bookings may be cancelled subject to a reasonable cancellation charge where permitted by law.

The charge will be assessed with regard to the notice given, the nature of the stay, reasonable costs incurred and the opportunity to rebook the accommodation. Rebooking proceeds and costs saved will be taken into account to avoid disproportionate recovery.

Short-notice cancellations, including those within 10 working days of arrival, may attract a higher reasonable charge, but do not automatically result in forfeiture of the whole booking.

No-shows, early departures and requested reductions in the stay are assessed on the same fair basis.

Where the Consumer Protection Act applies, no cancellation fee will be charged if the person for whom or for whose benefit the booking was made cannot attend because of death or hospitalisation. Reasonable supporting information may be requested.

Any percentage-based cancellation schedule used in NightsBridge will be disclosed before payment and is applied consistently with these principles.

Date changes, accommodation changes and changes in guest numbers require our written confirmation and are subject to availability.

Any difference in rate or reasonable charge must be explained before you accept the change.

If we cannot provide your booked accommodation, we will contact you promptly and offer a suitable alternative for you to accept or a refund for the accommodation we cannot provide.

You are not required to accept a credit or materially different accommodation instead of a refund where a refund is due. Other remedies required by law remain available.

If a material problem arises during your stay, tell us promptly so that we have a reasonable opportunity to address it. Where appropriate, we will arrange a fair remedy for the affected service.

Klondyke is a working farm. Weather, farm activity, insects, uneven ground and limited mobile reception form part of the rural setting.

Please ask before booking if reliable connectivity, step-free access or another particular facility is essential to your stay.

We take reasonable care for guests and their property. Guests should secure valuables and follow reasonable safety instructions.

Nothing in these terms excludes liability for gross negligence, intentional wrongdoing or liability that cannot lawfully be excluded.

Booking information is handled in accordance with our Privacy Policy and the privacy information of the booking provider.

For booking questions, cancellation requests or complaints: Klondyke Cherry Farm, info@klondyke.co.za

South African law applies. Your statutory consumer rights remain protected.